Privacy Policy

This privacy policy provides our policies and procedures for collecting, using and disclosing your information and outlines the security measures put in place to protect the information that you store using Satisfied Patient’s services, including the services made available through our web site and emails (collectively known as the “Services”). By using these Services, you consent to the collection, transfer, processing, storage, disclosure, and other uses of your information described in this Privacy Policy.

Information we collect and store

Personal Information: When expressing an interest in obtaining additional information about the Services or registering to use the Services, Satisfied Patient requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your “Personal Contact Information”). When purchasing the Services, Satisfied Patient also requires you to provide billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).

Data, Diagnostic & Login Information: Satisfied Patient’s Services, you will be able to create, upload, store and share information such as company description, custom emails, user email IDs, etc. (this is collectively referred to below as “Data”). This information will be stored and maintained on Satisfied Patient’s web site. If you run into technical errors in the course of using the Services, Satisfied Patient may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer (i.e., not on a server) to streamline the login process (“Login Information”).

Analytics Information: As you navigate Satisfied Patient’s website and use our Services, Satisfied Patient may also collect information through the use of frequently used information-gathering tools, such as cookies and Web beacons (“Website Navigational Information”). Website Navigational Information includes standard information from your web browser (such as browser type and browser language), your Internet Protocol (“IP”) address, and the actions you take on Satisfied Patient’s website (such as web pages viewed and links clicked). Collectively, this information is referred to as “Analytics Information.” Third-party vendors, including Google, use cookies to serve ads based on a user's prior visits to your website or other websites. Google's use of advertising cookies enables it and its partners to serve ads to your users based on their visit to your sites and/or other sites on the Internet. Users may opt-out of personalized advertising by visiting Ads Settings or by visiting www.aboutads.info.

Geo-Location Information: Satisfied Patient does not collect any information regarding your real-time geo-location while using the Services; however, it may do so at some point in the future. We will request your permission before collecting such information.

Use of information collected

Satisfied Patient uses the information it collects in the following ways:

  • Billing Information – Satisfied Patient does not store any Billing Information on its servers. Instead, we use a payment provider, BluePay (www.bluepay.com), to store and process all payment related transactions. Find information regarding BluePay’s security policy here.
  • Personal Contact Information – We use this information primarily to administer our Services to you and provide you with updates and product announcements. Per the Privacy and Conditions, we may use some of your information for marketing purposes, as explained below.
  • Data, Diagnostic Information, and Login Information – We use this information solely for the purpose of administering and improving our Services to you.
  • Analytics Information – Satisfied Patient may use your Analytics Information in conjunction with an analytics service such as Google Analytics to monitor and analyze use of the Services, for the Services’ technical administration, to increase the Services’ functionality and user-friendliness, and to verify users have the authorization required for the Services to process their requests.

Sharing & Disclosure of Private Information

Third-Party Applications and Your Use: Satisfied Patient provides users with the ability to link to their Data on third party sites such as Facebook. Such linking is at the complete discretion of users. Because of this, Satisfied Patient cannot be held responsible or liable for the linking of user’s Data to such third-party sites, nor for how these third party sites use such links.

Marketing and Publicity: Per our Privacy and Conditions, you agree to permit Satisfied Patient to identify you as a customer and to use your name and/or logo in Satisfied Patient’s website and marketing materials.

Sale of Personal Information: Satisfied Patient does not sell, rent, or trade your private information to any third party in any way.

Service Providers and Business Partners: Satisfied Patient may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features). These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy and Security Policy.

Non-Private or Non-Personal Information: We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, in our discretion.

Our Use And Disclosure of Information

Satisfied Patient will not disclose any personally identifiable information about any individual except as set forth in this Privacy Policy. This applies to information about our customers and the information our customers provide to us about their customers. We are not limited in any way in our use of non-personal information that does not permit direct association with any specific individual or non-identifiable aggregate information about our users (such as the number of customers who use our services, the geographic distribution of our users, the amount of information located and/or removed, etc.).

Internal Uses of Your Personally Identifiable Information

  • We collect, store, and process your personally identifiable information on servers located in the United States. Due to the unpredictable nature of Internet routing, your information may pass through other countries while in transit to our servers. We use the information we collect about you in order to:
    • Develop and deliver our services
    • Process your transactions
    • Provide customer service and manage your account
    • Improve our products, services, and marketing.
  • We provide access to personally identifiable information about our users only to those who require it for the above purposes.
  • Satisfied Patient will not sell or rent any of your personally identifiable information to third parties. Satisfied Patient will not share any of your personally identifiable information with third parties except in the limited circumstances described below.
    • We share information with service providers under contract who help with our business operations such as payment and order processing, fraud investigation, bill collection, and information management, and analytics. These third parties are obligated to protect your information and are contractually prohibited from using your personally identifiable information for any other purpose. They are never permitted to share your information with any third parties. They are authorized to use your personal information only as necessary to provide these services to Satisfied Patient.
    • We disclose information that we, in good faith, believe is appropriate to cooperate in investigations of fraud or other illegal activity, to conduct investigations of violations of our Privacy of Use and/or to protect our right, protect your safety, and the safety of others. For example, this means that if we conduct a fraud investigation and conclude that one side has engaged in deceptive practices, we reserve the right to provide that person or entity’s contact information (but not bank account or credit card information) to victims who request it.
    • We disclose information in response to a subpoena, warrant, court order, levy, attachment, order of a court-appointed receiver or other comparable legal process, including subpoenas from private parties in a civil action. If the subpoena seeks information about an identified subscriber or limited group of subscribers, we will make reasonable business efforts to contact the subscriber(s) before providing information to the party that requests it. We cannot guarantee that we will be able to do so in all cases, whether due to a time limit, court order, inability to effectively contact a subscriber, or other circumstances.
    • We disclose information to your agent or legal representative (such as the holder of a power of attorney that you grant, or a guardian appointed for you).
    • We share information with companies that provide public relations and marketing services for us. Such information will only be shared by us to customize, measure and improve our products, services and advertising. It will not be shared with third parties for their marketing purposes. These third parties are contractually obligated to protect your information and are prohibited from using your personally identifiable information for any other purpose.
    • As with any other business, it is possible that in the future, Satisfied Patient could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by Satisfied Patient, including customer account information, but would continue to be bound by this Privacy Policy until it is amended.

Internal Uses of Your Personally Identifiable Information

We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, you may delete your account (this will be done by Satisfied Patient’s support team). If you delete your account, your Data will no longer be stored in our servers. While we try to delete your Data from our servers as quickly as possible, please be aware that there may be a delay from the time you delete your account to the time that your Data is removed, and that some of your Data may continue to exist for a period in backup copies.

Changes To Privacy Statement

  • If we decide to make material changes to our privacy policy, we will notify you by e-mail through the primary e-mail address specified in your account and/or post those changes to this privacy statement on the Website homepage prior to the changes taking effect. You are responsible for ensuring we have an up-to-date active and deliverable e-mail address for you.
  • You are also responsible for regularly reviewing the Privacy Statement and related documents. We reserve the right to modify this Privacy Statement at any time. No amendment to or modification of this Statement will be binding unless in writing and signed by a duly authorized representative of Satisfied Patient, or posted to the Site by a duly authorized representative of Satisfied Patient.
  • In the event that Satisfied Patient goes through a business transition, such as a merger, an acquisition by another company, or a sale of a portion of its assets, users' personally identifiable information will, in most instances, be part of the assets transferred. Users will be notified via prominent notice on the site for 30 days after a change of ownership or control of their personally identifiable information. If, as a result of the business transition, a user’s personally identifiable information will be used in a manner different from that stated at the time of collection, users will be given a choice consistent with our notification of changes section.

Internal Uses of Your Personally Identifiable Information

If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your personally identifiable information (otherwise known as Personal Data). These rights may include rights under the EU’s General Data Protection Regulation (“GDPR”), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland. “Personal Data” is any data that relates to an identified or identifiable natural person. Examples of Personal Data include identifiers such as name, location data, and unique online identifiers.

In addition to the principles, practices and policies set forth above in this Privacy Policy, Satisfied Patient has adopted the following principles to govern its collection and processing of Personal Data:

  • Personal Data shall be processed lawfully, fairly, and in a transparent manner.
  • The Personal Data collected will only be those specifically required to fulfill Satisfied Patient’s obligations to deliver the Satisfied Patient Service.
  • Personal Data shall only be retained for as long as it is required to fulfill contractual requirements.
  • Personal Data shall be adequate, relevant, and limited to what is necessary in relation to the purposes for which they are collected and/or processed. Personal Data shall be accurate and, where necessary, kept up to date.

The data subject has the right to request from Satisfied Patient access to and rectification or erasure of their Personal Data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case such a request must be put in writing to Satisfied Patient.

If you have any questions regarding this Privacy Policy, please contact us at: ryan@satisfiedpatient.com

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