Your online patient reviews and ratings play a crucial role in influencing potential referrals. Positive reviews can attract new patients, while negative ones may drive them away.
Patients are being referred from one practice to another, each and every day.
And what's the first thing that happens when a patient is referred to another provider or practice?
They pull out their phone, they get on their computer, and they actually look up that practice's online ratings and reviews.
I call it validating and quantifying the referral.
And if they don't like the online ratings and reviews of the practice or provider that they've just been referred to, they go back to the practice that provided the referral and they ask them for a new one because they don't like what they saw online.
Research shows 91% of patients trust online reviews and ratings as much as they trust personal recommendations.
You don't want to lose out on referrals because your online ratings and reviews don't match the high level of patient satisfaction you and your practice actually deliver.
To learn more, check out more of our educational videos at satisfiedpatient.com
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