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OAS CAHPS Survey Questions

The OAS CAHPS survey is a government mandated survey that anonymously collects patient feedback in Medicare-certified ASCs.

7 Minute Read | Last Updated August 7th, 2024

OAS CAHPS Survey Questions

Contents

The 33 OAS CAHPS survey questions below are designed to capture patient experiences in an ASC. These questions aim to anonymously evaluate various aspects of the patient experience, ranging from pre-operative information to post-operative care. The survey focuses on communication, facility environment, staff interactions, procedure, possible outcomes, and overall experience.

The 33rd question below asks the patient for their permission to provide their name and contact information to the participating ASC. OAS CAHPS is an anonymous survey unless the patient agrees to provide you with their contact information.

During our review of selecting a CMS-approved vendor to partner with, we learned that many vendors do not provide the questions to you.

Pro-Tip: Satisfied Patient’s real-time ASC survey with OAS CAHPS allows you to:

  • Automate: Automate the entire survey process and be the best ASC
  • Real-time: Get real-time actionable feedback with patient information
  • Top 5 Opportunities & Insights: Learn your opportunities to improve
  • Service Recovery: Contact upset patients prior to them taking OAS CAHPS
  • Meet Requirements: Meet CMS requirements through our partnership

Pre-Op Questions (1-2)

1. Before your procedure, did your doctor or anyone from the facility give you all the information you needed about your procedure? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

2. Before your procedure, did your doctor or anyone from the facility give you easy to understand instructions about getting ready for your procedure? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

Procedure Questions (3-8)

3. Did the check-in process run smoothly? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

4. Was the facility clean? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

5. Were the clerks and receptionists at the facility as helpful as you thought they should be? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

6. Did the clerks and receptionists at the facility treat you with courtesy and respect? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

7. Did the doctors and nurses treat you with courtesy and respect? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

8. Did the doctors and nurses make sure you were as comfortable as possible? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

Information About Procedure (9-14)

9. Did the doctors and nurses explain your procedure in a way that was easy to understand? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

10. Anesthesia is something that would make you feel sleepy or go to sleep during your procedure. Were you given anesthesia?

  1. Yes
  2. No
  3. Missing/Don't Know

11. Did your doctor or anyone from the facility explain the process of giving anesthesia in a way that was easy to understand? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

12. Did your doctor or anyone from the facility explain the possible side effects of the anesthesia in a way that was easy to understand? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

13. Discharge instructions include things like symptoms you should watch for after your procedure, instructions about medicines, and home care. Before you left the facility, did you get written discharge instructions?

  1. Yes
  2. No
  3. Missing/Don't Know

14. Did your doctor or anyone from the facility prepare you for what to expect during your recovery? Would you say…

  1. Yes, Definitely
  2. Yes, Somewhat
  3. No
  4. Missing/Don't Know

Possible Outcomes (15-22)

15. Some ways to control pain include prescription medicine, over-the-counter pain relievers or ice packs. Did your doctor or anyone from the facility give you information about what to do if you had pain as a result of your procedure? Would you say yes or No

  1. Yes
  2. No
  3. Missing/Don't Know

16. At any time after leaving the facility, did you have pain as a result of your procedure?

  1. Yes
  2. No
  3. Missing/Don't Know

17. Before you left the facility, did your doctor or anyone from the facility give you information about what to do if you had nausea or vomiting?

  1. Yes
  2. No
  3. Missing/Don't Know

18. At any time after leaving the facility, did you have nausea or vomiting as a result of either your procedure or the anesthesia?

  1. Yes
  2. No
  3. Missing/Don't Know

19. Before you left the facility, did your doctor or anyone from the facility give you information about what to do if you had bleeding as a result of your procedure?

  1. Yes
  2. No
  3. Missing/Don't Know

20. At any time after leaving the facility, did you have bleeding as a result of your procedure?

  1. Yes
  2. No
  3. Missing/Don't Know

21. Possible signs of infection include fever, swelling, heat, drainage or redness. Before you left the facility, did your doctor or anyone from the facility give you information about what to do if you had possible signs of infection?

  1. Yes
  2. No
  3. Missing/Don't Know

22. At any time after leaving the facility, did you have any signs of infection?

  1. Yes
  2. No
  3. Missing/Don't Know

Overall Experience (23-24)

23. Using any number from 0 to 10, where 0 is the worst facility possible and 10 is the best facility possible, what number would you use to rate this facility?

  1. (Worst Facility Possible) 0, 1, 2, 3, 4, 5, 6, 7, 7, 8, 9, 10 (Best Facility Possible)
  2. Missing/Don't Know

24. Would you recommend this facility to your friends and family? Would you say…

  1. Definitely No
  2. Probably No
  3. Probably Yes
  4. Definitely Yes
  5. Missing/Don't Know

General Health (25-26)

25. In general, how would you rate your overall health? Would you say…

  1. Excellent
  2. Very Good
  3. Good
  4. Fair
  5. Poor
  6. Missing/Don’t Know

26. In general, how would you rate your overall mental or emotional health? Would you say…

  1. Excellent
  2. Very Good
  3. Good
  4. Fair
  5. Poor
  6. Missing/Don’t Know

Demographics (27-32)

27. What is the highest grade or level of school that you have completed? Would you say…

  1. 8th Grade or Less
  2. Some High School, But Did Not Graduate
  3. High School Graduate or GED
  4. Some College or 2-Year Degree
  5. 4-Year College Graduate
  6. More Than 4-Year College Degree
  7. Missing/Don’t Know

28. Are you of Hispanic, Latino, or Spanish origin?

  1. Yes
  2. No
  3. Missing/Don't Know

29. Which group best describes you…

  1. Mexican, Mexican American, Chicano
  2. Puerto Rican
  3. Cuban
  4. Another Hispanic, Latino, or Spanish Origin
  5. Missing/Don’t Know

30. What is your race? You may select one or more categories. Are you…

  1. White
  2. Black or African American
  3. American Indian or Alaska Native
  4. Asian
  5. Native Hawaiian or Pacific Islander
  6. None of the Above
  7. Missing/Don’t Know

30A. Which groups best describe you? You may select one or more categories. Are you…

  1. Asian Indian
  2. Chinese
  3. Filipino
  4. Japanese
  5. Korean
  6. Vietnamese
  7. Other Asian
  8. None of the Above
  9. Missing/Don’t Know

30B. Which groups best describe you? You may select one or more categories. Are you…

  1. Native Hawaiian
  2. Guamanian or Chamorro
  3. Samoan
  4. Other Pacific Islander
  5. None of the Above
  6. Missing/Don’t Know

31. How well do you speak English? Would you say…

  1. Very well
  2. Well
  3. Not Well
  4. Not at All
  5. Missing/Don’t Know

32. What language do you mainly speak at home?

  1. English
  2. Spanish
  3. Chinese
  4. Russian
  5. Vietnamese
  6. Portuguese
  7. German
  8. Some Other Language
  9. Missing/Don’t Know

33. The facility where you received your surgery or procedure may want to review your survey responses so that they can decide how to address any concerns that you have. Do you give your permission to link your name with your survey responses that will be shared with the facility where you received your surgery or procedure?

  1. Yes
  2. No

Next Steps

Below are 3 ways you can continue your journey to meet OAS CAHPS Requirements:

  1. Schedule a demo with us to see what Satisfied Patient can do for you. We’ll personalize the session for your ASC and answer any questions.
  2. Download The first of 6 Training Keys in our collection of free tools to deliver an exceptional patient experience.
  3. Follow us on LinkedIn, YouTube, and Instagram for insights on how to be the best practice.
The 6 Keys to Deliver an Exceptional Patient Experience: Key 1

The 6 Training Keys to Deliver an Exceptional Patient Experience: Key 1

Mastering and executing the first of six keys in our playbook will lead to a more personalized experience for all your patients. Includes a downloadable training sheet!

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