Personal Information: When expressing an interest in obtaining additional information about the Services or registering to use the Services, Satisfied Patient requires you to provide your personal contact information, such as your name, company name, address, phone number, and email address (these are referred to below as your “Personal Contact Information”). When purchasing the Services, Satisfied Patient also requires you to provide billing information, such as billing name and address, credit card number, and the number of employees within the organization that will be using the Services (“Billing Information”).
Data, Diagnostic & Login Information: Satisfied Patient’s Services, you will be able to create, upload, store and share information such as company description, custom emails, user email IDs, etc. (this is collectively referred to below as “Data”). This information will be stored and maintained on Satisfied Patient’s web site. If you run into technical errors in the course of using the Services, Satisfied Patient may request your permission to obtain a crash report along with certain logging information from your system documenting the error (“Diagnostic Information”). Such information may contain information regarding your Operating System version, hardware, browser version (and .NET version information in case of Windows systems), and your email address if provided. Additionally, certain login information is maintained in a cookie stored locally on your computer (i.e., not on a server) to streamline the login process (“Login Information”).
Geo-Location Information: Satisfied Patient does not collect any information regarding your real-time geo-location while using the Services; however, it may do so at some point in the future. We will request your permission before collecting such information.
Satisfied Patient uses the information it collects in the following ways:
Third-Party Applications and Your Use: Satisfied Patient provides users with the ability to link to their Data on third party sites such as Facebook. Such linking is at the complete discretion of users. Because of this, Satisfied Patient cannot be held responsible or liable for the linking of user’s Data to such third-party sites, nor for how these third party sites use such links.
Marketing and Publicity: Per our Privacy and Conditions, you agree to permit Satisfied Patient to identify you as a customer and to use your name and/or logo in Satisfied Patient’s website and marketing materials.
Sale of Personal Information: Satisfied Patient does not sell, rent, or trade your private information to any third party in any way.
Service Providers and Business Partners: Satisfied Patient may use certain trusted third party companies and individuals to help us provide, analyze, and improve the Services (including, but not limited to, data storage, maintenance services, database management, web analytics, payment processing, and improvement of the Services’ features). These third parties may have access to your information strictly for the purposes of performing these tasks on our behalf and under obligations similar to those in this Privacy and Security Policy.
Non-Private or Non-Personal Information: We may disclose your non-private, aggregated, or otherwise non-personal information, such as usage statistics of our Services, in our discretion.
We will retain your information for as long as your account is active or as needed to provide you the Services. If you wish to cancel your account or request that we no longer use your information to provide you the Services, you may delete your account (this will be done by Satisfied Patient’s support team). If you delete your account, your Data will no longer be stored in our servers. While we try to delete your Data from our servers as quickly as possible, please be aware that there may be a delay from the time you delete your account to the time that your Data is removed, and that some of your Data may continue to exist for a period in backup copies.
If you reside in the European Union (“EU”), United Kingdom, Lichtenstein, Norway, Iceland or Switzerland, you may have additional rights with respect to your personally identifiable information (otherwise known as Personal Data). These rights may include rights under the EU’s General Data Protection Regulation (“GDPR”), if you are a resident of the EU, United Kingdom, Lichtenstein, Norway or Iceland. “Personal Data” is any data that relates to an identified or identifiable natural person. Examples of Personal Data include identifiers such as name, location data, and unique online identifiers.
The data subject has the right to request from Satisfied Patient access to and rectification or erasure of their Personal Data, to object to or request restriction of processing concerning the data, or to the right to data portability. In each case such a request must be put in writing to Satisfied Patient.