If your Ambulatory Surgery Center (ASC) is Medicare-certified, chances are you’ve heard of the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers & Systems, or OAS CAHPS.
Developed by the Centers for Medicare & Medicaid Services (CMS), the OAS CAHPS survey collects patient feedback in Medicare-certified ASCs. This survey gathers data about patient perspectives on care in an ASC.
Satisfied Patient has partnered with a best-in-class CMS approved vendor to administer the OAS CAHPS survey. Click here to request a demo. The survey is conducted by CMS-permitted administration mode of a digital-first mixed mode (initial email surveying and follow-up by phone to non-respondents).
Starting January 1st, 2025, the OAS CAHPS survey will be required for Medicare-certified surgery centers to avoid a 2% penalty of your annual Medicare payment.
We interviewed the CMS approved vendors to determine who would be the best fit for our own existing customers. This was done based on response time, customer service, and their overall offering as most of our customers have an ASC. We only want the best for our customers.
Satisfied Patient offers preferred pricing with the partnership through our CMS approved vendor.
You can guarantee a “customer-first” approach with our partnership as our core beliefs go beyond the basics with industry-leading expertise, usability, and a focus on your experience.
OAS CAHPS asks about patients’ experiences, including communications with doctors, nurses, and staff about a surgery or procedure, cleanliness, preparation for discharge and recovery, overall rating of the facility, and willingness to recommend the facility to others. The survey also poses several basic demographic questions. At a minimum, the survey is 34 questions long and may include additional supplemental questions.
The purpose of the OAS CAHPS, is to gain insights on the experience of patients who have received care from Medicare-certified ambulatory surgery centers (ASCs). As CMS designed OAS CAHPS to be implemented nationally with the objective of publicly reporting facility-level results, assessing this information can help you align to state and national averages.
The OAS CAHPS Survey must be administered by a CMS-approved survey vendor. The minimum number of annual surveys for OAS CAHPS is 200 completed surveys for ASCs. ASCs that do not administer and report OAS CAHPS when it becomes required could be subject to a penalty of 2% of their annual Medicare payment update.
OAS CAHPS surveys are administered on an ongoing basis. Annually, participating ASCs should target 200 completed surveys, over a 12-month reporting period. Survey results from ASCs that collect and report the data to CMS are publicly available on the Provider Data Catalog website. This transparency step motivates high performing ASCs and encourages patients to make informed decisions when selecting a facility for a surgery or procedure.
ASCs that care for 60 or more eligible patients annually must conduct the OAS CAHPS survey starting January 1st, 2025. ASCs that care for 59 or fewer eligible patients annually must request an exemption. To request an exemption, facilities can utilize the Participation Exemption Request (PER) form, accessible on the OAS CAHPS website. It is imperative for ASCs to submit a PER for each qualifying year if they intend to seek an exemption. An ASC that qualifies for the exemption from the ASCQR Program because it had fewer than 240 Medicare claims (Medicare primary and secondary payer) in the year prior to the data collection year for the applicable payment determination would also qualify for the exemption from the OAS CAHPS Survey for the same time period.
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