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Preparing for the Required OAS CAHPS Survey

Preparing for the Required OAS CAHPS Survey

Webinar 55:43

With the new OAS CAHPS regulations, compliance is more critical than ever. Learn the best practices on how to prepare your ASC for these new requirements to avoid a 2% penalty of your annual Medicare payment update.
OAS CAHPS Survey Questions

OAS CAHPS Survey Questions

Blog 7 minute read

The 33 OAS CAHPS survey questions below are designed to capture patient experiences in an ASC. These questions aim to anonymously evaluate various aspects of...
4 Effective Strategies to Drive Practice Growth

4 Effective Strategies to Drive Practice Growth

Blog 2 minute read

Your practice’s growth in new patients may rely on how well you pay attention to the patients you already have. Patients who are satisfied with...
Satisfied Patient Partners with Best-In-Class CMS Approved Vendor to Help ASCs Meet New Requirements

Satisfied Patient Partners with Best-In-Class CMS Approved Vendor to Help ASCs Meet New Requirements

Blog 3 minute read

If your Ambulatory Surgery Center (ASC) is Medicare-certified, chances are you’ve heard of the Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers & Systems...
Unlock the Unlimited Power of your Practice with AI Insights

Unlock the Unlimited Power of your Practice with AI Insights

Blog 2 minute read

Satisfied Patient, a leader in online reputation management and patient insights, continues empowering healthcare practices to exceed patients' expectations and be the best practice. Satisfied...
Chocolate and Feedback: is Less Really More?

Chocolate and Feedback: is Less Really More?

Blog 2 minute read

Whoever said less is more obviously wasn't talking about chocolate. Let's face it: the only thing better than chocolate is more chocolate. And, you know...
Your Weekly Online Reviews Report: Patient Insights & Trends

Your Weekly Online Reviews Report: Patient Insights & Trends

Blog 1 minute read

In the medical field, sharing positive online reviews with staff is paramount for building a culture centered around patient satisfaction. Satisfied Patient has redefined what...
Patient Referrals: the Key to Growing your Practice

Patient Referrals: the Key to Growing your Practice

Blog 1 minute read

Satisfied Patient has unlocked the key to maximizing patient referrals. The newly launched patient referrals feature allows you to maximize your growth and automatically attract...
Customer Service Essentials Based on Online Patient Reviews

Customer Service Essentials Based on Online Patient Reviews

Blog 3 minute read

Patient Feedback is invaluable for unlocking growth and increasing satisfaction. Customer service is a critical aspect of any business. In the ophthalmic industry, customer service...
The Importance of Online Patient Reviews

The Importance of Online Patient Reviews

Blog 3 minute read

Focusing on the patient experience and actionable patient feedback plays a major role in optimizing your online reputation as well as preventing the loss of...
Chris Wood, M.D. @ Northwest Eye Physicians

Chris Wood, M.D. @ Northwest Eye Physicians

Video 6:31

In this episode of Your One Thing, discover Dr. Chris Wood’s key strategy for achieving exceptional patient satisfaction at Northwest Eye Physicians. Find out what makes his approach to patient care stand out.
Financial Benefits of a Patient Portal

Financial Benefits of a Patient Portal

Webinar 22:23

We sit down with Revenue Cycle Management expert, Chris Lah, to explore the financial benefits of implementing a patient portal. Discover how this tool can boost efficiency and profitability.
Practice Strategies for Success

Practice Strategies for Success

Webinar 59:22

Join us as we collaborate with two industry experts to share top strategies for practice success in 2022. Learn how to improve patient forms, enhance your Google presence, and use effective, low-cost marketing techniques.
Restart Your Practice with an Effective Patient Communication Plan Part 1

Restart Your Practice with an Effective Patient Communication Plan (Part 1)

Webinar 58:51

In Part 1 of our series, we’ll discuss the essential elements of a patient communication plan to help your practice restart and thrive in the post-COVID era. Learn key strategies for effective patient outreach.
Restart Your Practice with an Effective Patient Communication Plan Part 1

Restart Your Practice with an Effective Patient Communication Plan (Part 2)

Webinar 45:18

In Part 2 of our series, we dive deeper into creating a successful patient communication plan for your practice. Discover what information to share, best practices for multi-channel communication, and receive a free, editable communication plan.
How Online Reviews Impact your Referrals

How Online Reviews Impact your Referrals

Video 1:07

Your online patient reviews and ratings play a crucial role in influencing potential referrals. Positive reviews can attract new patients, while negative ones may drive them away.
The Power of Google Search

The Power of Google Search

Video 0:59

Over 60% of online searches are conducted on Google. Discover effective strategies to improve your visibility and attract new patients through Google’s search engine for better practice growth.
How to Measure Success & Grow Your Practice

How to Measure Success & Grow Your Practice

Video 0:28

Explore two essential methods for evaluating your practice’s success and driving growth. These strategies will help you assess performance and implement effective tactics for ongoing practice improvement.
How you can Help Give the Gift of Sight

How you can Help Give the Gift of Sight

Video 1:18

Respectacle is a 501(c)3 nonprofit that leverages the internet to redistribute quality used eyeglasses to underserved communities worldwide. Learn how you can get involved and make a difference.
How Responding to Online Reviews can Help you

How Responding to Online Reviews can Help you

Video 1:10

Discover how engaging with online reviews can significantly boost your new patient growth. Effective responses to reviews can enhance your practice’s reputation and attract potential patients.
Why Respond to Negative Online Reviews

Why Respond to Negative Online Reviews

Video 0:42

Patients pay attention to how practices handle negative reviews. Learn why responding thoughtfully to these reviews is crucial for maintaining trust, improving your reputation, and addressing patient concerns.
How to Build a Patient First Culture

How to Build a Patient First Culture

Video 1:15

A patient-first culture is key to a practice’s success. Implement these best practices to create a culture focused on patient satisfaction, which will also boost employee morale and retention.
How to Measure Patient Retention

How to Measure Patient Retention

Video 0:56

Learn effective techniques for measuring patient retention and strategies to keep your patients coming back. Understanding these metrics can help you improve patient satisfaction and grow your practice.
Return on Investment

Return on Investment

Video 1:01

A 1-star improvement in your online reviews can boost your revenue by 5-9%. Imagine the impact of a consistent strategy to elevate your practice’s online reputation and financial success.
Healthcare Marketing to Millennials: 3 Key Insights

Healthcare Marketing to Millennials: 3 Key Insights

Video 1:57

To effectively reach and engage millennial patients, you need to understand three essential marketing strategies. Learn these key insights to attract, retain, and grow your millennial patient base.
Power of Millennial Patients

Power of Millennial Patients

Video 0:57

Millennials are a significant and growing patient demographic. Discover why this generation matters for your practice and how you can attract and retain them for long-term success.

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