Many practices are unsure which MIPS improvement activities they meet or where to even start. Below, we break down the requirements for MIPS IA_BE_6, Regularly Assess Patient Experience of Care and Follow Up on Findings, and how Satisfied Patient helps you meet those requirements, while also improving your patient experience and satisfaction.

How Satisfied Patient Helps You Meet the MIPS IA_BE_6 Requirements

Satisfied Patient makes it easy to meet the requirements for MIPS IA_BE_6 by automatically sending patient satisfaction surveys and organizing patient feedback into insights reports. Practices can quickly take action based on real patient feedback, while Satisfied Patient helps develop clear, long-term improvement strategies to enhance care, retain patients, and strengthen the overall patient experience.

Activity ID

IA_BE_6

Subcategory Name

Beneficiary Engagement

Activity Description

Collect and follow up on patient experience and satisfaction data, including reviewing assessment results and developing and implementing improvement plans. To meet this activity’s requirements, MIPS-eligible clinicians may use patient surveys (such as CAHPS), advisory councils, or other feedback mechanisms. Practices may also choose to offer surveys in multiple languages based on the needs of their patient population.

Objective

Use patient feedback and performance data to improve the care experience and better meet patient needs.

Recommended Documentation

Provide documentation showing that patient experience and satisfaction data are being collected and used to guide follow-up actions through a formal improvement plan.

Include at least two of the following elements:

1. Report of patient experience and satisfaction - A report that summarizes data collected on the patient experience and satisfaction, such as survey results. The report may be administered by the practice or through Satisfied Patient.
2. Follow-up on patient experience and satisfaction - Documentation showing that the practice has taken action based on the data collected on the patient experience and satisfaction, including specific changes made to workflows, policies, or care processes in response to survey findings. Inside Satisfied Patient’s software, you can document all of these actions.
3. Patient experience and satisfaction improvement plan - Documentation outlining a formal plan to improve the patient experience and satisfaction, including defined goals, strategies, and planned actions. Satisfied Patient provides your practice with the improvement plan.

Example Outcomes

After each visit, patients receive a patient satisfaction survey. The results show that long wait times are a frequent concern and contribute to a poor patient experience, prompting the practice to create a targeted plan to improve scheduling and set clearer expectations. In addition, feedback reveals repeated concerns about one provider’s communication style, including rushed visits and unanswered questions. In response, the practice develops a focused coaching and education plan, while also addressing operational factors that may be contributing to time pressures during patient visits.

Meet the MIPS IA_BE_6 Requirements With Satisfied Patient

Determining which MIPS improvement activities your practice meets can be overwhelming. Satisfied Patient helps simplify MIPS IA_BE_6 by giving practices an easy way to collect patient feedback, document follow-up actions, and support long-term improvement planning. This gives your practice a clear, reliable way to meet MIPS IA_BE_6 requirements while driving meaningful improvements in patient experience and care quality.