Satisfied Patient vs. Birdeye: Which Platform is Right for Your Practice?

Selecting the right online reputation management platform is an essential step to improving your online reviews and reputation.

4 Minute Read | Last Updated January 22nd, 2025

Satisfied Patient vs. Birdeye: Which Platform is Right for Your Practice?

Selecting the right online reputation management platform is an essential step to improving your online reviews and reputation.

In the debate between Satisfied Patient and Birdeye, both platforms improve patient satisfaction and build strong online reputations. However, they differ in target audience, online reviews, patient retention, and patient insights. In this blog, we will compare the two online reputation management platform’s, helping you make an informed decision for your practice.

Comparison Table

Satisfied Patient Birdeye
Target Audience Healthcare industry Multi-industry
Online Reviews Location and doctor reviews Location reviews
Survey Type Patient satisfaction and reviews Reviews
Patient Retention Automated Manual
Patient Insights AI-driven actionable feedback AI-driven review analysis
Reporting Period Full reporting suite with customization Full reporting suite

Top Reasons to Choose Satisfied Patient

  1. Target Audience: Satisfied Patient is designed specifically for the healthcare industry. It focuses on improving the patient experience while simultaneously improving and controlling your online reputation. Birdeye serves a multi-industry audience, which is more of a one-size-fits-all model without healthcare-specific customizations.
  2. Online Reviews: Satisfied Patient collects healthcare location reviews and individual doctor reviews, allowing you to build a reputation for your practice and your doctors. Birdeye focuses mainly on location reviews, only offering individual doctor reviews at an additional cost.
  3. Survey Type: Satisfied Patient focuses on surveys designed to capture and analyze patient satisfaction while at the same time, giving patients the ability to leave online reviews. Birdeye emphasizes a review first approach. This gives the ability to leave online reviews, which does not provide much insight into actionable patient feedback.
  4. Patient Retention: Satisfied Patient uses automated tools to track and improve patient retention, while also addressing patient satisfaction metrics. As Birdeye relies on manual processes, your patient retention efforts will be more hands-on and time consuming.
  5. Insights Reports: Satisfied Patient offers insights reports with AI-driven actionable feedback to uncover key operational challenges inside your business. Birdeye also uses AI-driven analysis, but due to their survey focus of online reviews rather than comprehensive survey feedback, their reports cannot provide actionable feedback.
  6. Reporting Period: Satisfied Patient offers a full reporting suite with customization, allowing users to run custom reports anytime for on-demand insights suited to their specific needs. While Birdeye also provides a full reporting suite, it lacks the flexibility for users to run custom reports.

Practices That Chose Satisfied Patient

"Satisfied Patient has truly transformed our practice. The implementation was seamless, their customer service is outstanding, and they've exceeded every promise. Our online reviews have significantly improved, and the insights from their platform have allowed us to address patient concerns more effectively. Best of all, their tools have helped reduce negative reviews while boosting positive feedback."

Jeanne Morris – Practice Administrator, The Center for Eye Care and Optical

How to Choose the Right Platform

  1. Evaluate Your Practice's Needs: Identify your practice's specific requirements. Does your practice need healthcare-specific features like HIPAA compliance, robust patient retention tools, or individual doctor review options? Knowing what matters most to your team is the first step toward making the right choice.
  2. Consider Versatility: Consider a platform that adapts to your practice’s unique challenges. Whether you’re increasing patient retention, managing both location and doctor reviews, or providing deeper insights into patient satisfaction, the platform should align with your goals.
  3. Ease of Use: A complicated system can lead to lower adoption rates and unnecessary frustration. An easy-to-use platform allows your team to focus more on delivering an exceptional patient experience and less on navigating technology.
  4. Review Integration Capabilities: Seamless integration with your existing EHR/PM systems is important. This eliminates manual tasks, simplifies workflows, and ensures all data is in one place for easier management.
  5. Look at Long-term Value: Beyond upfront costs, consider the overall return on investment by evaluating how the platform saves time, increases revenue, and improves patient satisfaction.
  6. Evaluate Customer Support: Choose a platform with accessible support to resolve any issues quickly to help you be the best practice.
  7. Speak Directly with Other Customers: Ask for an introduction to other customers that are using the platforms. This allows you to hear first-hand about the platform, their support, and overall return on investment. The best part, you can add another healthcare expert to your network.

Next Steps

Below are 3 ways you can continue your journey to be the best practice:

  1. Schedule a demo with us to see what Satisfied Patient can do for you. We’ll personalize the session for your practice and answer any questions.
  2. Download The Negative Google Review Removal Guide in our collection of free tools to deliver an exceptional patient experience.
  3. Follow us on LinkedIn, YouTube, and Instagram for insights on how to be the best practice.
Negative Google Review Removal Guide

Negative Google Review Removal Guide

Removing a negative Google review helps you maintain a positive online reputation and remain a top practice on Google.

Download Guide

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