3 Keys to Improving Patient Satisfaction at your Ambulatory Surgery Center (ASC)

Hello everyone, Ryan Schumacher, Satisfied Patient.

I want to share three key tips on how to take your Ambulatory Surgery Center to the next level when measuring patient experience.

The first thing to talk about is we recommend looking at seven key performance indicators. Those seven KPIs across your ASC will give you the insight into what you need to move the needle to take it to the next level.

The second thing is measuring patient satisfaction in real time. Real-time satisfaction measurement is critical in order to address any concerns or patient feedback in real time.

The third component is leveraging the patient insights. Is it surgery scheduling, is it pre-op, is it post-op? Where are those challenges, and how quickly am I getting that information in order to make those changes inside the ASC?

So those are three key tips to measuring success inside your Ambulatory Surgery Center. Check out more videos to learn more about how to deliver an exceptional patient experience inside your ASC.