Learn five practical strategies to effectively manage and communicate wait times to improve patient satisfaction.
Here are five tips for setting a patient's expectation on wait time.
Number one, set the expectations during the scheduling process with the patient. That starts everything off on the right foot.
Number two, all appointment reminders should communicate the length of the exam to the patient.
Number three, when the patient arrives for the day of their exam, have the front desk staff recommunicate the length of the exam time.
Number four, on your website, or in your other communication channels, make sure you communicate how long the exam time will be.
Number five, if you offer amenities like free Wi-Fi or coffee, let the patient know that they're going to have a comfortable experience at your practice.
And those are five tips for setting patient expectations on wait time.
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