A patient-first culture is key to a practice’s success. Implement these best practices to create a culture focused on patient satisfaction, which will also boost employee morale and retention.
How to create a patient-first culture?
It's through feedback.
If you believe that the single most important factor in your success is the patient experience, then you want to strive to build a patient-first culture.
All of the feedback that you get from a positive perspective, start sharing it with your staff.
The translation in this is your patient experience drives revenue.
So as you start to get patient feedback, use it as a gift.
When billing gets positive feedback, when your front desk gets positive feedback, when the doctors get positive feedback, techs get positive feedback, NPs, RNs... share it with your staff.
On top of that, when you start to get actionable feedback, you could provide that to the staff as well.
You could have that discussion, and it makes it much easier with the employees.
Build it around the positive reviews and the positive energy that that brings to your practice.
And your patient experience will drive revenue.
To learn more, check out more of our educational videos at satisfiedpatient.com
Get in touch to find out how our solutions will make the most impact for you. Our helpful team can answer your questions and talk through everything from set up to ROI.