Why Respond to Negative Online Reviews

About

Patients pay attention to how practices handle negative reviews. Learn why responding thoughtfully to these reviews is crucial for maintaining trust, improving your reputation, and addressing patient concerns.

Transcript

It's true... negative online reviews can drive patients away.

But negative online reviews with a response can have the opposite effect.

In fact, 45% of patients who are seeking a new provider said they're more willing to consider a provider who responds to their negative reviews.

The negative reviews aren't going away, so you need to respond.

Doing so will show those potential patients looking at your practice that you truly care about the patient experience and you're willing to take accountability for it.

To learn more, check out more of our educational videos at satisfiedpatient.com

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